ContactPlatform™ Multichannel Communication Management Suite
Our flagship product ContactPlatform™ offers comprehensive messaging solutions including billing, subscription, web publishing tools, advertising, mail merge, message archive and address management. A complete, versatile and powerful tool to increase your competitive advantage, it generates excellent return on investment.
ContactPlatform™ supplies high performance solutions across a wide range of communication channels of the digital and traditional media. It combines remarkable ease-of-use with robust security and privacy features, entirely aligned with the electronic communication regulations.
ContactPlatform™ is fully configurable and highly scalable – ideal for both small and big organisations. Standard-based XML (SOAP) interfaces make it simple to use stand-alone or integrated into your existing websites. Thanks to the ingenious modular structure, it will smoothly adjust to the growth of your customer base and your organisation.
ContactPlatform™ allows you to streamline processes, elevate productivity and cut out paper. It makes an immediate, measurable impact on the cost of your communications and enhances the power of your brand.
ContactPlatform™ has been running in a wide array of government installations since 2004, focusing on customer centricity, carrying out efficiency savings, ensuring integrity and confidentiality, achieving maximum effectiveness of communications and resulting in reduced carbon footprint.
Top 10 reasons to try ContactPlatform™
- Excellent return on investment. Capitalise on efficient communications.
- Comprehensive communications solution. Benefit from using one platform.
- High scalability. Enjoy it on its own or integrated into your website.
- No limits to expansion. Watch it stretch with the growth of your customer base and your organisation.
- Considerable savings. Curb the costs of your call centres and handling of paper mail.
- Privacy and security. Improve your security and comply with regulations.
- Strengthened customer relationship. Offer flexibility and provide more choice.
- Competitive advantage. Maximise your brand impact through powerful communications.
- Reduced carbon footprint. Take a proactive approach – cut down on print and paper.
- Modular structure. Only pay for what you choose to use.
Excellent return on investment. Capitalise on effective communications.
ContactPlatform™ reduces the total cost of ownership and offers an all-in-one solution. It covers all structured customer communications and delivers high performance in one easy-to-use, flexible package. With ContactPlatform™, you get to enjoy better control over all your operations. Open standards guarantee quick integration with other parts of the business. Significant savings are brought by eliminating paper and minimising call centre costs. Effective communication allows you to improve customer service, drive down costs and increase efficiency.
Comprehensive communications solution. Benefit from using one platform.
The typical offerings of messaging systems are fragmented and do not really fit in together, which results in complexity and waste: certain areas overlap while others are not served at all. This mounts up in high costs, not to mention frustration. With ContactPlatform™, you don’t need to worry about fitting around other solutions. Our software is powerful enough to manage all different types of communications with a selection of channels (email, SMS, Secure Email and fax), as well as address management, billing, subscription, web publishing tools, mail merge, message and document archive. It even covers advertising and allows you to add banner notices to all outgoing emails - useful for internal campaigns or advertising in your newsletters.
Government departments use ContactPlatform™ as the current shared-service model, which is hosted by Alerts Online (www.alertsonline.net).
Considerable savings. Curb the costs of your call centres and paper-based communications.
Replacing phone calls with our Email-to-SMS Module and SMS-to-Email Module will reduce the time and cost of dealing with enquiries. Replacing post with our Email, Secure Email and SMS Channel Modules will bring considerable savings by drastically cutting print, paper and design costs, as well as storage, disposal and office supplies. SMS appointment reminders will save the costs of no-shows and improve staff utilisation.
Privacy and security. Improve your security and comply with regulations.
ContactPlatform™ helps to protect sensitive data and manage communication flows with robust security features. It helps you to stay within the framework of electronic communications regulations. For better security, we have added address verification and anti-phish technology. Our Secure Email Processor lets you send confidential data safely encrypted. We are also offering authentication for government users with the Government Gateway Module.
Strengthened customer relationship. Offer flexibility and provide more choice.
Let your customers choose the channel and how frequently they want to be contacted. Messages can be scheduled to send at any chosen time through the customer’s preferred channel. Full address management means that addresses are easily updated in one place, making the subscription process and sending newsletters more effective. Security features deepen trust. These features help to protect your business from blacklisting.
Competitive advantage. Maximise your brand impact through powerful communications.
With our software you can manage your communications with a selection of channels (email, Secure Email, SMS, MMS and fax). You can provide a choice of communication channels for your customers and ease their security concerns. ContactPlatform™ helps with effortless information distribution. Using a multitude of channels (soon also voice, post, MMS and social media) contributes to more effective marketing. What’s more, you can charge for content through the built-in billing system. One place for subscription, billing, advertising, message and document archive combined with timely, accurate and secure communications will help to enhance your brand.
Reduced carbon footprint. Take a proactive approach – cut down on print and paper.
ContactPlatform™ is an environmentally sensitive solution.It allows you to take a pro-active approach to the carbon footprint reduction and improved sustainability: you can cut down on print and paper, photocopying and shredding. Moving on to electronic communications will not only save money on design, print and paper, but also free up your space and time formerly wasted on posting, storing and handling paper documents.
Modular structure. Only pay for what you choose to use.
In addition to the Core Engine (including Web Server with Billing Engine PayPal module, Address Management Module, Subscription Engine, Alert Directory, Account Management, Advertising Module, Queue Server, Core Database and Email Module), we offer OMS (Outlook Messaging Service - SMS) Interface Module for Microsoft Outlook and SharePoint integration, Email-to-SMS Module, SMS-to-Email Module, Fax Channel Module, SMS Channel Module, Secure Email Processor, UAMSI and AESSI (SOAP integration) Module and Sage Pay Billing Module. Soon available: MMS, Print-and-Post and Instant Messenger Channel; Text-to-Voice and MP3 Playback; Facebook and Google account integration. Modular structure ensures that you only pay for what you choose to use.