Defra
Our highly configurable software is being used as the strategic alerting solution in three agencies of Defra: Animal Health, Farm Surveys & Assessments and Rural Payments Agency.
Since the adoption of ContactPlatform™ - based solutions, Defra has been sustaining more efficient application processing as well as timely, faster and more cost-effective communications. Built on a scalable, modular multichannel architecture, these solutions integrate seamlessly with the existing websites.
As a result, agencies can:
- achieve significant reduction in costs of call centres
- eliminate costs associated with handling paper, print and storage
- free up staff resources
- reduce the time of application enquiries
- improve customer experience
- improve privacy and security of communications
- reduce carbon footprint
With its low total cost of ownership and high return on investment ContactPlatform™ has significantly contributed to meeting the Spending Review targets.
